Shipments and returns

The shipping time of the goods depends on the availability of the goods in stock. Packages are shipped via FedEx courier company with the ability to track the shipment online. If the product is not available directly in stock, you will find information about the planned delivery date on the product page.

Shipping fees include packing fees as well as shipping costs. Shipping fees vary depending on the total weight of the shipment. We advise you to group items in one order. We cannot group two separate orders placed separately, and shipping charges will apply to each of them. Your parcel will be sent at your own risk but we take special care to protect sensitive items.

Time of execution of orders

1. Products purchased from the Store are shipped via FedEx courier.

2. The delivery date of the product consists of the time of product assembly and the time of product delivery by the carrier:

a) order completion time is from 1 to 3 working days. The approximate time of completion of the order is given on the product card of each product,

b) the delivery of the product by the carrier takes place within the period declared by him, i.e. from 1 to 4 working days (delivery takes place only on working days excluding Saturdays, Sundays and public holidays).

Conditions of complaint

1. The Customer has the right to lodge a complaint within 2 (two) years from the date of delivery of the subject of the order, provided that within one month from the date on which the Customer found non-conformity of the delivered products with the contract, he notifies the Company of the found non-conformity. On the basis of the rules set out in the Civil Code, the Customer may demand repair of the goods, replacement of the goods for free from defects, reduction of the price of the goods or may withdraw from the sales contract.

2. The Company shall, within 14 (fourteen) working days, respond to the Customer’s complaint and notify him of the way forward. Contact for complaint: info@fathacostore.com, tel. +48 664 065 792.

3. The necessary condition for the Company to consider the complaint is the delivery by the Customer of the product (or products) complained of together with proof of purchase and description justifying the complaint of the goods.

4. The complaint should be sent back to our address in Wrocław via courier or post. Only if the complaint is considered justified, the Company will refund the Customer the shipping costs. Return address Fabryka Automatów Tokarskich we Wrocławiu S.A., ul. Grabiszyńska 281, 53-234 Wrocław 

5. If the complaint is considered for the benefit of the Customer – the Company will repair or replace the advertised product to the Customer or, if the replacement is not possible, refund the amount for the advertised product within 14 (fourteen) working days from the date of consideration of the complaint.

Warranty conditions

1. Products sold by the Company may be covered by the warranty provided by the manufacturer or distributor. The Company does not provide any warranty for any products sold.

2. In the case of a product for which the manufacturer or distributor has provided a warranty, the Customer may complain about a product with defects:

a) using the rights resulting from the granted guarantee – in this case the Customer complains about the product directly to the guarantor (guarantee entity), and the Company is only the intermediary forwarding the complaint. The Customer may, at his choice, report directly to the warranty service or to the Company;

b) by exercising his rights from the seller in respect of the non-conformity of the product with its description.

Cancellation of the order and withdrawal from the agreement

1. The Customer may cancel the order if the products have not yet been shipped by contacting the Company.

2. The Customer who is a natural person making purchases in the Online Store in the scope of activities not directly related to his business or professional activity may return without giving a reason within 30 (thirty) calendar days from receipt of the completed order any product ordered in the Online Store, except for press, unpacked from the factory packaging audio, visual recordings, stored on computer software carriers and other products, if their description contains a reservation that they are not subject to refund on the basis of applicable regulations.

3. The Customer may return the subject of the order in whole or in part upon receipt of the parcel delivered by courier within 10 (ten) calendar days from receipt and submit a declaration of withdrawal from the contract, and then return the received products in an undeteriorated condition at his own expense. A sample of the Customer's statement of withdrawal from the contract is attached to the shipment each time. Then the returned products constituting the order should be sent back to our address in Wrocław. Upon receipt of the shipment from the customer and positive consideration of the statement, we will refund the cost of the purchase of the goods to the customer's account.

4. All payments between the parties shall be made by payment of a nominal amount expressed in Polish zlotys. If the payment was made from a foreign currency bank account, the refund will be made to that foreign currency bank account. The Company is not responsible for any additional costs associated with the conversion of Polish zloty into another currency.

5. The Company does not accept cash on delivery sent to it and is not responsible for the costs associated with such shipments.

6. The customer has the opportunity to use the complaint protocol available under LINK.

7. In the event of withdrawal from the contract, the customer is obliged to cover the direct costs of returning the goods, in particular the costs of shipping the goods to the store.

8. The consumer is obliged to return the product within 14 working days from the date of submission of the statement of withdrawal from the contract.

Refunds to Clients

1. The Company will make a refund within 14 working days in the event of:

a) cancellation of an order or part of an order (in which case the corresponding part of the price shall be refunded) paid in advance prior to its execution;

b) the return of a product (withdrawal from the contract) from an order that was delivered by post or courier company;

c) recognition of the complaint and the impossibility of repairing the damaged product or replacing the goods with a new one.

2. The Company will refund the money to the Client’s bank account (including the account linked to the Client’s credit or debit card).

3. The Company shall not be liable for the non-refund of the paid amounts or delay of the refund if, despite sending to the Client at the e-mail address provided by the Client a request to send the Client’s bank account number to the Company, the Client does not send such bank account number to the Company or if the reply does not contain data enabling the refund. The Company is not responsible for the non-refund of the paid amounts or delay in the refund if they are the result of incorrect address, name or bank account number provided by the Customer.